Levi's Reviews

I never ever leave reviews like this but I have to warn people, do not shop online at this store. I ordered a pair of shorts and they sent me the wrong size, I tried to do an in-store return but I was told I couldn’t, I had to use a pre paid slip which I did. It took 34 days for me to get my refund. The Customer service were rude and unhelpful. Please save your time and money do not shop here online!

I am a woman who has worn Levi jeans all my life and I'm old enough to remember when they were rugged and fit well. And had decent pockets! Now the price has remained substantial yet the jeans are more cheaply made and wear out faster. And what's with the pockets? They're half as deep as they used to be. I'm used to putting things in my jeans pockets but now when I sit down in an easy chair the contents of my pockets fall out. Why bother to put pockets on the jeans if they're of little use? The upshot is I have begun to use other brands because I get more for my money. Too bad. Levi used to be a synonym for quality. No more.

Levi's decided to moderate my review on their website, so I'm posting it here.

After the second time wearing the Skinny Taper Fit Men's Jeans, Color: Mineral Tones, Flex STYLE: *******0403434, the rear pocket seam started separating making them unwearable. The material used is incredibly thin, so I am not surprised that it failed so suddenly.

I bought a pair of levi jeans on-line. I did not like what I bought. So I returned them to Albertville Mall outlet store. I paid $56.60. I got a return of $48.65. I'm done with LEVI'S, going to Lee Jean's.The quality of Levi's are not what they use to be

I fist fit into a pair of Levi's in 1986, the quality and fit was beyond anything I had ever worn (Lee's). Levis in the past have lasted ten years or better if I took care of them. I have purchased 4 pairs in 2021 and they all have torn out due to low quality materials and two of those had slight twists in one leg. I will never buy them again.

Poor Quality my inner thigh part is breaking, this is the 4th time i wear them
Breaking < not lasting. Not worth 50 Bucks
Please send us new jeans or discounted codes

The last three pair of Levi's that I bought ripped along the back pocket in the same place. They fit fine it's just when I bend over and I'm they rip in the same place.

Awesome fit but it seems every year the quality gets cheaper. I've been using Levi for over 20 years and back then the Jeans seemed to last a lifetime (with some repairs) but now they seem to fall apart after a couple of seasons. Still, love the brand and how I feel on my Levi's.

Bought a pair of Levi's a month ago and wore them twice. Already tearing out at the top of the back pockets. Very comfortable but not very tough anymore.

I attempted to exchange an item the first week of January at the Ajax outlet. The store was closed during boxing week. Before heading out on a 30 mins drive to get to the store, I tried calling, no one picked up. I called CS, and that was useless with the options, call again, drive back to the store or do the return online and pay for the shipping.

Very poor experience, I would definitely think twice before shopping that brand again.

I've ordered online and for some reason, the website refuses all my payments. I've tried with Paypal and with 5 different credit cards from different banks. I couldn't even get past the credit card processing part (hence, banks did not refuse the transactions). I emailed customer service to hope to understand why.

Unfortunately Donneca was the one that responded to my inquiry. She was rude and unhelpful. She responded entirely differently to what I was asking, and her only solution was to contact my bank since that was "what the system advised to do". What is the point of Levi's customer service then?

I am SO appalled I had to create an account just so that I can post this feedback here. There was also another negative feedback on Donneca, I really hope Levis will do something about this terrible service.

Update:
I finally managed to get the payment through, but infuriatingly, it was canceled hours later. Contacted Levi's via live chat. The service agent too tried to blame it on my bank. I called my bank on the spot and was told that the payment was reversed by the merchant. Ridiculous that Levi's employees are unable to do a single thing about this.

I chatted with Alex. Based on the tracking and Levi, i am suppose to receive on 11/18 delayed, then 11/23 delayed, then 11/29. Alex stated I will receive it on 12/1 and guess what, still no jeans arrive. Now I am chatting with Levi again. Now I am irritated and upset. I will update on the result after chatting.

I will put negative star if I can.

After my last chatting. I end up with a reship or refund. I picked refund. I don't have time to wait again.At first it was suppose to be November 18th. Then changed to November 23rd, then changed to November 29th. Now it's stated something wrong with my delivery. Hmmmm. I will try to call Levi and see what's up. Hopefully there are some help. I will update here after the call.Order on the 11/12/2021 and have not received my Jeans. Hoping wear to thanksgiving. Probably wouldn't get it even for Christmas. No responds from Levi. If I were to known this, I would order from somewhere else. I order same Jean from different store and received it in 4 days.

Ordered two pair of pants - one apparently wasn't on stock, so they just cancelled the order.
I would expect a world renowned company like Levi's to have a logistics system that actually keeps track of their stock and updates the website.
Fair enough - mistakes can happen - but how about contacting the customer and offer to wait for a new shipment or select something else?
Come on - this is the year 2021 - not 1981!

Why are your women's sherpa jackets more expensive than men's, despite being exactly the same, but smaller? #pinktax

What is going on with this company. I have three pairs of jeans - 1,2, and 4 yrs old) and the pockets tear away and the zippers break. Was a customer since 1977. No more. They're made cheap. At $50 each it's a rip-off. Switching brands. Done with Levis